Privacy & Trust
How we collect, use, and protect the information you share with us, including your rights under California law.
Effective date: June 10, 2026 · Last updated: September 7, 2026
ARI Physical Therapy ("ARI Physical Therapy," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at ariphysicaltherapy.com and through our patient communications, how we use and protect it, and the choices and rights you have, including specific rights under California law.
About your medical information. Health information that identifies you and relates to your care ("protected health information," or PHI) is governed by the federal Health Insurance Portability and Accountability Act (HIPAA) and California's Confidentiality of Medical Information Act (CMIA), and is described in our separate Notice of Privacy Practices. This Privacy Policy governs information collected through our website and general communications. Where this policy and our Notice of Privacy Practices both apply, the Notice of Privacy Practices controls for your PHI.
We collect information you give us directly when you request an appointment, contact us, complete a form, or communicate with our staff by phone, email, or text message. This may include your name, phone number, email address, mailing address, the reason for your visit, your provider or referral information, and any other details you choose to share. When you choose to, you may also provide us with images of documents, such as your insurance card and a photo ID, through a secure online link we send you before a visit.
When you visit our website, we and our service providers may automatically collect limited technical information such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits. This is collected through cookies and similar technologies (see Section 6).
We use the information we collect to:
We do not sell your personal information, and we do not use it for third-party advertising.
If you provide your mobile number and consent to receive text messages, we may send you SMS messages relating to your care. Our text messages are transactional and service-related only: for example, appointment reminders, appointment confirmations and scheduling, and patient-care notifications. We do not send marketing or promotional text messages.
Your consent and your mobile number are never shared. We do not share or sell your SMS opt-in, mobile number, or text-message consent with any third parties or affiliates for their marketing purposes. Mobile information is shared only with the messaging providers that operate the texting service on our behalf, solely to deliver messages you have asked to receive.
How our text messaging works:
Text messaging is not a secure or encrypted channel. Standard SMS text messages are not encrypted and could be viewed by others with access to your device or, in rare cases, intercepted. To protect your privacy, we keep text messages general and avoid including detailed clinical or sensitive health information. Please do the same in your replies, and do not send sensitive personal or medical details by text. If you would prefer we not contact you by text, let us know and we will use another method.
Full details of our text-messaging program are described in our SMS Terms of Service.
We share personal information only as needed to provide our services and as permitted or required by law. This includes sharing with:
We do not sell, rent, or trade your personal information.
You have the right to request that we communicate with you about your care in a specific way or at a specific location; for example, by phone instead of text, only at a certain number, or only by mail. We will accommodate reasonable requests. To make a request, contact us using the details in Section 11.
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used so we can improve it. We use Google Analytics to collect aggregated statistics such as pages viewed, approximate location by region, and how visitors arrive at the site. We have disabled Google’s advertising and personalization features, so this data is not used to build advertising profiles and we do not use cookies to deliver third-party advertising. You can control or disable cookies through your browser settings; some features of the site may not function properly if cookies are disabled.
As a California health care provider, we protect your medical information in accordance with the California Confidentiality of Medical Information Act (CMIA), which in many respects provides stronger protections than federal law. We do not disclose your medical information without your authorization except as permitted or required by law (for example, for your treatment, payment, or health care operations).
Personal information that is protected health information under HIPAA or medical information under CMIA is exempt from the California Consumer Privacy Act (CCPA). For any personal information we collect that is not covered by those laws (such as general website data), and to the extent the CCPA applies to us, California residents may have the right to:
We do not sell or share your personal information as those terms are defined under California law. To make a request or ask a question about your California privacy rights, contact us using the details in Section 11.
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you as required by applicable law.
Before your first visit, we may invite you to submit certain documents (such as your insurance card and a photo ID) through a secure online link we send you by text or email. Providing these documents is optional; it simply lets us verify your coverage and identity before your appointment so check-in is faster.
Any documents you upload are transmitted over an encrypted connection and stored in a private, access-controlled system provided by Microsoft Azure under a HIPAA Business Associate Agreement. The uploaded files are not publicly accessible. Only authorized ARI Physical Therapy staff can view them, and each access is logged. We use these documents only to provide your care, verify insurance and identity, and for billing. We do not sell them or share them except as needed for those purposes or as required by law.
The link we send is unique to you and expires. It does not itself contain any health information. We retain uploaded documents as part of your patient record in accordance with applicable law and our records-retention practices.
Our website is intended for a general audience and is not directed to children under 13. When we provide care to minor patients, we collect and handle their information through our clinical intake process with the involvement of a parent or legal guardian, consistent with HIPAA and CMIA, not through general website features.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and post the updated policy here. Material changes will be made clear. Your continued use of our website or services after an update means you accept the revised policy.
8200 Stockdale Hwy, Suite B2
Bakersfield, CA 93311
Phone: (661) 282-8584
Email: contactus@ariptcare.com
Web: ariphysicaltherapy.com
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us using the information above.